A very funny video below. There’s also a big lesson in it. Yes, you can look at your stats. Yes, you can survey. And yes you can read your customers’ comments. But nothing beats watching your prospects and customers...
Read MoreWhen I hear entrepreneurs complain about the lack of customer loyalty I always have to laugh a little. They think what they need is a customer loyalty “program” that comes with a bag of tricks to keep customers...
Read MoreWords are powerful. Need proof? Before it became one of the highest rent districts in New York City, Soho, the neighborhood south of Houston Street, was called “Hell’s Hundred Acres.” John Wayne’s...
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