Comments on: Air travel hell and the Internet gurus http://kenmccarthy.com/blog/2007/08/09/air-travel-hell-and-internet-gurus/ Internet marketing Tue, 06 Jul 2010 01:54:40 -0400 http://wordpress.org/?v=2.8.6 hourly 1 By: Cathy Goodwin http://kenmccarthy.com/blog/2007/08/09/air-travel-hell-and-internet-gurus/comment-page-1/#comment-9313 Cathy Goodwin Fri, 31 Aug 2007 17:34:50 +0000 http://kenmccarthy.com/blog/?p=111#comment-9313 I believe James Surowicki just made a similar point in the New Yorker magazine. The airlines continue to behave badly because they don't feel the pain. Too many people have no choice: they *have* to travel. I find customer service on the Internet is appalling and have even written an ebook on the topic. I'm amazed at what people will pay -- and not complain when they receive no value. I believe James Surowicki just made a similar point in the New Yorker magazine. The airlines continue to behave badly because they don’t feel the pain. Too many people have no choice: they *have* to travel.

I find customer service on the Internet is appalling and have even written an ebook on the topic. I’m amazed at what people will pay — and not complain when they receive no value.

]]>